Frequently Asked Questions
This is your at-a-glance resource about all things Rodent King. Our hassle-free 100% guarantee—it’s all in our FAQs. If you don’t see it here, please get in touch with us.
Do you have any type of guarantee?
A: Yes. Rodent King offers a 100% customer satisfaction guarantee. Quality is of the utmost importance to us and we take great pride in the production, packaging, and transportation of every food item we sell. If you are not completely satisfied for any reason please contact us so that one of our customer service representatives may assist you in resolving any concerns you may have.
Where may I find technical assistance regarding an issue on your web site?
If you have experienced an error we encourage you to contact us.
What are your hours of operation?
You may place an order and e-mail us at info@rodentking.ca 24 hours a day or call (888) 902-1699 and a customer service representative will be available to assist you Monday through Friday 10:00 AM – 5:00 PM CT.
What days do you ship and when should I expect to receive my order?
Cut-off for all frozen feeder orders is Sunday 5pm CST. Orders Placed before Sunday 5pm CST will ship the coming Tuesday. Orders placed after 5pm CST Sunday will ship the following Tuesday. Orders that ship Tuesdays usually arrive Wednesday to most locations in Canada. To some more remote and rural locations it may be Thursday.
What time will my package be delivered by Purolator?
Purolator Express generally makes deliveries between the hours of 8:00 AM to 4:30 PM to residences and some rural areas.
Do packages require a signature to be delivered?
Yes. All packages are shipped with signature required.
How long will the frozen prey items last in the freezer?
Depending on how they are stored, most frozen foods can last up to 12 months. It is a good idea to minimize any exposure to air by using air tight freezer bags. While we recommend not storing prey items without fur or feathers for more than 4 or 6 months and prey items with fur or feathers for 9 to 12 months, if properly sealed containers are used and air exposure is kept to a minimum, they can be kept for much longer.
How do I thaw out my frozen food items?
The thawing process is crucial to the product’s final quality. The safest and most preferable way to thaw frozen animal food is in a refrigerated space at 40 F. Frozen animal food should not be thawed by exposure to excessive heat such as a microwave or hot water. Never use the kitchen sink or food preparation areas to thaw frozen animal food. Frozen animal food, once thawed, should never be refrozen.
How do you convert an animal that is used to feeding on live prey items to frozen prey items?
When converting an animal to frozen/thawed prey, try “tease feeding” it by dangling the food item in front of it with a pair of hemostats. Be prepared for the strike and quickly release the prey item. For more information please refer to the article Feeding Frozen/Thawed Food vs. Live Prey to Captive Reptiles in our articles section.
How do you entice non rodent-eaters to feed on rodents?
When converting a non-rodent eater to feeding on rodents you should try to “scent” the rodent by rubbing the normally fed food item on the rodent to try to entice them into eating it. The scent may attract an otherwise reluctant animal into feeding. For more information please refer to the article Feeding Frozen/Thawed Prey Items to Snakes in Captivity in our articles section.
Do the frozen prey items come with fur/feathers?
Yes. All frozen prey items come with fur/feathers and are completely whole excluding neonates and hairless varieties.
How do the sizes of the prey items that Rodent King offer compare to the sizes other companies offer?
Great Question! Always make sure you are comparing apples to apples and not apples to oranges. Always compare weight in addition to price. For example, our medium rat weight spec may be totally different than that of another company. Always compare!
Do you sell live mice, rats, rabbits, guinea pigs, hamsters, gerbils, chickens or quail?
No. We only sell frozen mice, rats, rabbits, chickens and quail.
What do you feed your prey items?
We feed a scientifically-formulated diet specifically designed to enhance the health and quality of all the animals in our colony. We absolutely do not feed dog food or any other product that contains red dye.
How do you euthanize your frozen prey items?
We use Carbon dioxide (CO2), as recommended by the American Veterinary Medical Association panel on euthanasia as the agent to euthanize our prey items. CO2 is a humane, quick and painless form of euthanasia. CO2 also ensures that no harmful residual chemicals remain that may be detrimental to the health of the animal ingesting the prey item.
How are your frozen prey items packaged?
Our prey items are frozen individually to avoid frozen “blocks” and then packaged in thick resealable commercial freezer bags with your convenience in mind.
Can frozen prey items transmit diseases or parasites to me or my animals?
Yes. Frozen prey items can transmit germs to you and your animals. Please handle with care. It is recommended to use gloves and hands must always be properly washed after handling.
What are your prices and do you offer quantity discounts?
For details on pricing, please visit our products page.
Do you have a minimum order?
Yes. We have a one bag/box minimum requirement for all orders that are shipped,.
What is your return policy?
Due to bio-security concerns, products purchased from Rodentking.ca are not eligible for returns, refunds or exchange.
What methods of payment do you accept?
Most major credit cards Visa, Mastercard, American Express.
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